Strata recently dealt with a reactive maintenance request following a power outage across four buildings at the Kings Hill site, where we are currently serving as Landlord Maintenance Partner.
Our maintenance help desk received urgent calls from tenants on site, reporting a power issue in their premises. Within half an hour, we received additional calls as the power outage began to spread throughout the neighbouring buildings, affecting 9 tenant premises. Having been promptly contacted, the UK Power Network (UKPN) team arrived on site to carry out investigation works.
Strata engineers were distributed throughout the site to isolate the mains to each building which allowed for the cables to be safely checked. During the investigation, it was discovered that the issue was caused by a broken high voltage cable in one of the building sub stations. UKPN team worked on the failure through the afternoon into the evening until they resolved the problem by rerouting the power.
When it was safe to do so, our on-call engineer Stuart attended to each building, switching on every distribution board, boiler and radiator, to ensure that the power was working, and the issue had been solved. Whilst on his rounds, Stuart also ensured that no damage had been caused, no fault codes had arisen and that nothing was at risk of setting alight.
Once the issue had been resolved, our helpful contract manager Hannah, spent time contacting all the tenants to inform them that the issue had been resolved, and reassure them that business could commence as usual in their designated buildings.
Strata received high commendation for their proactivity and communication throughout this incident from the affected tenants, Kings Hill Management Ltd and Prologis (the building owners).
“Can I just say a huge thank you to you and your staff for being so approachable and responsive. It’s quite refreshing.” – Gabby, Amtivo Group Ltd
“I wanted to email you to say how helpful Stuart & Strata have been throughout the power cut.” – A J Gallagher
“Thank you & the team so much for yesterday.” – Clarion Housing Group
Unforeseen situations such as this highlight the level of service delivery our team provide every day. Our site knowledge, expertise, calm approach, and high standard of communication provide comfort to our customers. Whenever a situation like this arises, they are reassured that the maintenance failure will be identified and rectified as quickly and as safely as possible, enabling them to get back to operating their businesses.